Miracle Games Platform Privacy Policy

Updated Date: August 21, 2023

Effective Date: August 21, 2023

 

Preamble

This policy is established by Miracle Games INC. (hereinafter referred to as "Miracle Games") regarding the products and services provided by Miracle Games on its and/or its affiliates' website platforms (www.mguwp.com, www.mguwp.net) and mobile platforms. This includes the game services and other online services currently being offered and may be offered in the future to users by Miracle Games on its website platforms and mobile platforms, hereinafter collectively referred to as "products and services".

 

You can read the following sections according to the index below to further understand more detailed information:

1. How we collect and use your personal information

2. How we use cookies and similar technologies

3. How we share, transfer, and publicly disclose your personal information

4. How we protect your personal information

5. Your rights

6. How we handle the personal information of minors/children

7. How we store your personal information

8. Changes to this policy

9. Independent third parties

10. How to contact us

 

Welcome to use our products and services! Miracle Games (hereinafter referred to as "we") attaches great importance to the protection of your personal information and privacy. Your trust is very important to us. We are fully aware of the importance of this responsibility, so we will protect your personal information in a reasonable and effective manner in accordance with legal requirements and industry mature security standards.

Through this privacy policy, we will help you understand the measures Miracle Games takes in acquiring, using, managing, and protecting your personal information. Please read and understand this privacy policy carefully before using the services we offer. Important content about your personal information rights is highlighted in bold for your attention. Please start using it after fully understanding and agreeing. The key points are as follows:

We will collect and use your personal information in accordance with this privacy policy and will explain the types of personal information we collect and their corresponding scenarios, so you can understand the specific categories of personal information we collect for a particular function, the purpose of use, and the way of acquisition.

When you use certain specific functions, we will obtain your sensitive personal information or call your sensitive permissions after obtaining your authorization and consent.Refusing to provide will only prevent you from using the specific functions but will not affect your normal use of other functions. It should be specifically noted that even if we are authorized to call your sensitive permissions, it will only be within the scope of your authorization and during your use of specific services or functions, according to this privacy policy to acquire your relevant information.

If we share your personal information with our partners, we will directly seek or confirm that our partners have obtained your explicit consent for the aforementioned behavior, except as otherwise provided by laws and regulations or except for protecting user rights and security. Furthermore, we will conduct security monitoring and risk assessment of the behavior of sharing personal information, and adopt measures such as encryption and anonymization to ensure the security of your information.

You can access, modify, delete, and copy your personal information through the means and methods listed in this privacy policy, and you can also use privacy functions such as withdrawing consent authorization, canceling accounts, and setting personalized recommendations to ensure your control over personal information.

You can make suggestions or feedback to us through the ways listed in the "How to contact us" section of this privacy policy, and we will reply within 15 days.

 

Section1: How We Collect and Use Your Personal Information

Personal information refers to various information recorded electronically or by other means that can identify the identity of a specific natural person alone or in combination with other information, or reflect the activities of a specific natural person. Based on the purposes described in this policy, we collect and use your personal information. If we need to use your information beyond these purposes, we will obtain your consent separately:

(section1)To provide you with the products and services offered by our platform on its and/or its affiliated companies' platforms

1. Registration as a user

To complete the creation of an account, including your email, created username and other information you provide.

To facilitate our platform in providing users with continuous and stable services and ensuring the security of users using the game services, the platform will require users to provide basic registration or login information, and create a user account and password. Users can opt for email and mobile binding functions, at which point users will need to provide their email and mobile number. The platform servers will send a verification email and SMS to help users complete account binding. According to the current internet user account information management regulations required by the administrative departments, when you use the products and services we provide, we need to collect your Internet Protocol (IP) address location information.

 

2. Information Notification

To better assist you in obtaining information related to platform activities, once you have installed a platform-related product which initiates auto-push permission, the server will periodically push notifications to you, typically not exceeding three times a day or thirty times a month, and the content will be related to the platform product.

You can follow the relevant prompts on your device to turn off the platform information notification feature within your device's system settings.

To better serve you, the platform will periodically inform you about related activities or conduct user surveys through emails or SMS. If you do not wish to receive such information, you can cancel it upon receiving our email or SMS.

Additionally, for the reasonable needs of improving our products or services and under the premise of complying with relevant laws and regulations, we may use the information obtained through certain services for purposes including but not limited to displaying personalized content or advertisements, user research analysis and statistics, protecting user rights or platform anti-fraud governance, etc. For example, we may use your browsing records, search records, appointment records, order information, gaming duration, etc., obtained while you use our services, to display and recommend games or services you might be interested in.

 

3. Payment Settlement

To facilitate your payment-related orders, comprehensively assess your account and transaction risks, perform identity verification, detect, and prevent security incidents, we may collect your virtual property related information (limited to transaction records, virtual currency, virtual transactions, game redemption codes, etc.) during the transaction process.

 

4. Security Assurance

e will use some of your personal common device information for purposes such as identity verification, security prevention, fraud monitoring, and archiving backups. For example, device identification codes are used for security prevention and user identification, personal internet records are used for security prevention and fraud monitoring.

When you use our customer service, we may save your communication/call records and content or the contact information you provide to contact you or help you solve problems, or record the solutions and outcomes of related issues.

 

5. Product Development and Service Optimization

For instance, to fix system faults and optimize our services, we may need to record and analyze information generated during system failures.

 

6. Assisting You in Placing Orders and Delivering Goods or Services

When you participate in specific activities to exchange/order specific goods and/or services in the game service, to display your account's transaction information and ensure transaction safety, we will generate an order for you to exchange/order the goods and/or services through the system, collecting specific order numbers, order creation times, transaction amounts (if any), etc., to display and facilitate your transaction management. In the process of placing an order, if it involves physical goods, we will also need you to provide the recipient's name , delivery address, contact number, etc., so we can deliver the goods to you.

To complete the payment of orders, deliver goods or services, confirm transaction status, and provide you with after-sales and dispute resolution services, we will collect your account, order, transaction, logistics information related to the progress of the transaction based on the transaction counterpart, payment institution, logistics company you choose, or share your transaction information with the aforementioned service providers.

 

7. You understand and agree that during the use of game products and services provided by this platform, certain individual services may require you to enable specific access permissions on your device to collect and use information involved in these permissions. For example:

(1) To verify user identity, implement automatic/one-click login functions, ensure network and account security of game services, the platform will have the right to access user device information as a unique identifier for the user's device. This is to provide users with more convenient login features, offer page displays that better meet user needs, understand product compatibility, and identify abnormal states.

For Windows system devices, we will collect device identifiers (Device ID, Application-specific Hardware ID (ASHWID), Advertising ID), device information (System Name, System Version Number, Device Name, Firmware Version, Hardware Version, Manufacturer, Device Memory, Screen Width, Screen Height, Scale Ratio, Device Signature, Local Region, Local Language), package information (Application Identifier, Package Name, Package Version Number, Push URL, Promotion Channel Information), and network information (User IP).

(2) To ensure account security and network communication monitoring, and to provide a good product and service experience, we will collect relevant data and records generated by the use of the Miracle Games account during the use of the products and services, including during the application's silent and background operation periods (for the purpose of detecting and confirming whether the user is online, and for network communication reconnection in case of disconnection).

Users may refuse to provide the above permissions to use the game products provided by this platform, but in this case, users may not be able to use some functions of the product, complete certain tasks, or achieve some interactions with other players, lagging behind other users in game experience and benefits.

 

Section 2: How We Use Cookies and Similar Technologies

To ensure the normal operation of our website, we store small data files called cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. Cookies help us recognize you as our registered user, save your preferences provided to us, understand what activities you undertake when using our services, or which products or services are most popular; and help us deliver ads relevant to you instead of generic advertising.

We will not use cookies for any purposes not stated in this policy. You can manage or delete cookies according to your preferences through your browser or other methods.

 

Section 3: How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

You understand and agree that, after anonymization, the information cannot identify you. In this case, we will use the anonymized information for the purposes stated in this privacy policy and share or transfer it to third parties under the premise that the data recipient cannot re-identify the subject of personal information. We may share your personal information with any company, organization, or individual outside of our platform under the following circumstances:

a. With explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.

b. We may share your personal information externally according to laws and regulations, or mandatory government requirements.

For organizations or companies that we entrust to process personal information, we will require them to handle personal information according to our instructions, this privacy policy, and other relevant confidentiality and security measures.

c. Sharing with our affiliated companies: You agree that your personal information may be shared with our platform's affiliated companies. We will only share necessary personal information, subject to the purposes stated in this privacy policy. If affiliated companies wish to change the purpose of processing personal information, they will seek your authorization and consent again.

d. Sharing with authorized partners: Only for the purposes stated in this policy, some of our services will be provided by authorized partners. We may share some of your personal information with our partners to provide better customer service and user experience. We will share your personal information for lawful, proper, necessary, specific, and clear purposes, and only personal information necessary to provide services will be shared. Our partners have no right to use the shared personal information for any other purposes. For example, to provide customer service, we will share your username and virtual property-related information (limited to transaction records, virtual currency, virtual transactions) with authorized partners providing customer service. Authorized partners will use the information solely for the purpose of providing customer service.

e. Sharing with value-added service providers: Your account may be invited to join value-added services provided by third parties under specific conditions. Value-added services mean that based on your use of services, you may achieve different membership levels and enjoy different additional benefits without paying any extra fees. When you receive an invitation, you can choose to decline the value-added services. If you accept the invitation, you agree that we share your username and virtual property-related information (limited to transaction records, virtual currency, virtual transactions) with value-added service providers. The service providers will use the information solely to confirm your membership level and provide benefits.

 

(2) Transfer

We will not transfer your personal information to any company, organization, or individuals except in the following cases:

a. With explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;

b. In case of mergers, acquisitions, or bankruptcy liquidation involving personal information transfer, we will inform you of the situation by push notification, announcement, or other means, and continue to protect or require the new managers to protect your personal information according to laws, regulations, and standards that meet the requirements of this policy. Specifically, in such cases, we will require the data recipient to take on data security responsibilities and obligations. Without a data recipient, we will destroy the data. If there are other provisions in laws and administrative regulations, they will be followed.

c. In some scenarios, you may use the same account and password to log in and use on other third-party platforms for a better gaming experience. To provide this service, we may need to send your personal information and game information to third parties. We will continue to protect or require new managers to protect your personal information according to the standards required by laws and regulations.

 

(3) Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

a. With explicit consent;

b. Related to national security or defense security;

c. Related to public safety, public health, or significant public interest;

d. Related to criminal investigation, prosecution, trial, and sentence execution;

e. For the purpose of safeguarding the life, property, or other significant legal rights of the subject of information or other individuals when it's difficult to obtain consent from the person;

f. The information collected is publicly disclosed by you.

g. Collecting information from legally disclosed sources, such as legal news reports and government public disclosures.

h. Necessary for signing contracts upon your request.

i. Essential for maintaining the secure and stable operation of our platform services, such as detecting and addressing product or service faults.

j. Necessary for legal news reporting.

k. Academic research institutions conducting statistical or academic research for the public interest may de-identify the information contained in the results when providing academic research or descriptions to the public.

l. Other circumstances stipulated by laws and regulations.

 

If you find that your personal information has been stolen, or your copyright or other rights have been infringed, please notify us and provide the following information and materials:

(1) The URL, number, or other details that can help locate the infringing information;

(2) Proof of your legal ownership of the mentioned copyright or other rights;

(3) Your contact information, including name, address, telephone number, and email address;

(4) A copy of your ID card, business license, or other documents related to identity verification.

Upon confirmation after review, we will address your complaint in a timely manner according to the relevant legal provisions.

 

Section 4: How We Protect Your Personal Information

a) We take all reasonable and feasible measures to protect your personal information, such as using SSL/hash encryption to protect your data. If we share your information with third parties, we will employ encryption, anonymization, and other forms of de-identification to ensure the security of your information.

b) Additional security measures we take to protect information include establishing data classification and grading systems, data security management norms, and data security development standards to regulate the storage and use of information.

c) We only allow employees and partners of our platform who need to know the information to access your information, and we require all personnel who may have access to your information to fulfill corresponding confidentiality obligations. Failure to fulfill these obligations may result in legal liability or termination of cooperation with our platform.

d) We take all reasonable and feasible measures to ensure that no irrelevant personal information is collected. We will retain your personal information only until you cancel your account, except where laws and regulations require a longer retention period.

e) The internet is not an absolutely secure environment, and we strongly recommend that you do not send personal information through unencrypted email, instant messaging, or other communication methods with other platform users. Please use complex passwords to help us keep your account safe. If we specifically request that you send personal information for a particular service requirement via email, we will protect your information as required by this privacy policy.

f) While the internet environment is not 100% secure, we strive to ensure or guarantee the security of any information you send to us. If our physical, technical, or managerial safeguards are breached, resulting in unauthorized access, disclosure, alteration, or destruction of information, causing your legal rights to be damaged, we will bear the corresponding legal responsibility.

g) In the unfortunate event of a personal information security incident, we will take necessary measures to prevent the security incident from expanding and inform you by push notification, announcement, or other forms.

 

Section 5: Your Rights

In accordance with laws, regulations, standards of China, and common practices in other countries and regions, we ensure you have the following rights over your personal information:

a) Accessing your personal information, except in exceptional cases provided by law.

b) You can manage your personal information under your account at any time. The account name, an important identifier of your online identity, cannot be changed after registration for security and identification reasons.

c) If we collect and use your information in violation of laws, regulations, or mutual agreements, or if you stop using our products or services by canceling your account, you may request us to delete your information. If you find errors in the personal information we collect and store, you may also request correction. Please contact us through the contact methods listed in this policy. To avoid ambiguity, "deletion" includes anonymizing your personal information or irreversibly permanently removing the access rights of all our employees and authorized third parties (if any) to your personal information.

 

d) You may change the scope of your consent at any time. Each business function requires some basic personal information to be completed (see the first section of this policy). You can access, modify, and delete your registration information and other personal information provided during our service process depending on the specific services you use and the settings of your mobile device. For instance, if you wish to stop sharing your geographical location while using related services, you can stop sharing by turning off the location feature on your mobile device or through other means provided by software and hardware service providers and communication service providers.

Please note, the following personal information is essential for our products and services. You cannot request the deletion of this information unless you cancel your account. If the information is incorrect or changes, you can request a modification. If you insist on deleting the following information, you may cancel your account.

(1) Information provided during account creation. This includes your email , and username. If you are a minor, it also includes your guardian's registration information, such as the guardian's contact details, and proof of guardianship . These details are essential for us to verify your identity. Except for contact information, these details cannot be modified after registration (unless there's a change in guardianship). To change a guardian's contact details for a child's account, the guardian must submit a request and re-validate their information. If the guardianship changes, the new guardian must provide their registration information, including contact details , and new proof of guardianship.

(2) Virtual property-related information collected during transactions (limited to transaction records, virtual currency, virtual trades, game redeem codes, etc.) . This information may serve as a basis for determining responsibility in potential service disputes.

(3) When you use our customer service, we save your communication/call records and content or the contact details you leave. These details are essential evidence for providing specific customer services and necessary for continuing to offer services in the future.

Additionally, device identification codes are used for security prevention and user identification, making them information we must collect. Therefore, even if you request the deletion of such information, if you continue to use our products or services after making the request, we will collect the information again.

 

(5) Account cancellation.

When you apply for account cancellation, you must provide complete and correct account registration information (including, but not limited to, personal identification information). After verifying your information, we will cancel your account according to relevant regulations. You can contact us through online customer service and follow the corresponding process to apply for account cancellation.

 

(6) Responding to your requests

For security reasons, you may need to provide a written request or otherwise verify your identity. We may ask you to verify your identity before processing your request. We will respond within fifteen working days. If you are dissatisfied, you can contact our platform's customer service or handle it according to the “ Miracle Games User Service Agreement. ”

For your reasonable requests, we generally do not charge a fee, but we may charge a certain cost fee for repeated and unreasonable requests beyond a reasonable limit. For requests that are unreasonably repetitive, require excessive technical efforts (e.g., developing new systems or fundamentally changing current practices), pose a risk to the lawful rights and interests of others, or are highly impractical (e.g., information stored on backup tapes), we may refuse to comply.

In the following situations, we will not be able to respond to your requests according to the requirements of laws and regulations:

1. Directly related to national security and national defense security;

2. Directly related to public safety, public health, and major public interests;

3. Directly related to criminal investigation, prosecution, trial, and judgment enforcement;

4. There is sufficient evidence of malicious intent or abuse of rights by you;

5. Responding to your request would cause serious harm to the lawful rights and interests of you or other individuals, organizations;

6. Involving trade secrets;

7. Other situations where we have a reasonable basis to refuse.

 

Section 6: How We Handle Personal Information of Minors

Our products, websites, and services are primarily aimed at adults. In accordance with national policies, minors/children cannot create their own user accounts without the consent of their parents or guardians. In cases where minors/children's personal information is collected with the consent of their parents or guardians, we will only use or disclose this information when legally permitted, explicitly consented to by parents or guardians, or necessary to protect minors/children. We also comply with the "Miracle Games Platform Privacy Policy (Applicable to Children)" when collecting and processing personal information of children under the age of 14.

 

Section 7: How We Store Your Personal Information

Unless otherwise stipulated by laws, regulations, or regulatory authorities, we only store your personal information for the time necessary to achieve the purpose of the service.

(1) Methods and duration of information storage

We store your information securely, including local storage, databases, and server logs. Generally, we only store your personal information for the necessary duration to achieve the service purpose or as stipulated by laws and regulations. After this period expires, or after you apply for account cancellation or proactively delete personal information, we will delete or anonymize your personal information unless laws, regulations, or regulatory authorities stipulate otherwise.

We determine the storage duration of personal information mainly based on the following criteria, whichever is longer:

1. The completion of the business function you have consented to use;

2. Ensuring the security and quality of the services we provide to you;

3. The longer retention period you have agreed to;

4. Whether there are other provisions for the retention period.

(2) Regions of personal information storage

Personal information we collect and generate within the People's Republic of China will be stored domestically.

(3) Global transfer of personal information

If you use a game developed or provided by an overseas developer or related party ("overseas recipient") and we operate it domestically as an agent, we may need to provide your personal information and game information collected under this privacy policy to the overseas recipient for game security analysis and service improvement. Before providing your personal information to the overseas recipient, we will obtain your separate consent according to legal requirements and ensure adequate protection of your personal information according to national laws, regulations, and relevant regulatory requirements.

 

Section 8: Changes to This Policy

Without your explicit consent, we will not reduce your rights under this privacy policy. Any changes to this policy will be posted on this page.

For significant changes, we will also provide more prominent notice. If you disagree with the changes, you may choose to stop using our services; if you continue to use our services, it will be deemed as your agreement to be bound by the revised privacy policy.

 

Section 9: Independent Third Parties

Our products or services may integrate third-party plugins, link to third-party websites, or allow you to share some content from our products or services to third-party websites or applications (collectively referred to as "independent third parties"). Unlike the situation where you use a third-party account to log in to our products or services, in this case, we will not share your personal information with independent third parties. However, independent third parties may independently collect, use, store, and share your personal information. Please be aware that in such cases, the independent third parties' collection, use, storage, and sharing of your personal information will be governed by their own privacy policies, not ours. Please read these privacy policies carefully. If you have any doubts, you may choose not to use the services or features provided by independent third parties. We will not be responsible for the collection, use, storage, and sharing of your personal data by independent third parties and its consequences.

 

For more details on the types of personal information collected by our partners, the purposes of collection, and their privacy policies, please refer to the "Miracle Games Third-Party Information Sharing List."

 

Section 10: How to Contact Us

If you have any questions, comments, or suggestions regarding this privacy policy, wish to exercise your rights under this privacy policy, or discover any personal information security vulnerabilities or risks in our products or services, you can visit our platform's official customer service center, send an email to Support@mguwp.com, or call our customer service center hotline at 86-010-85895781. If you are dissatisfied with our response, especially if our handling of personal information harms your legal rights, you may also handle it according to the "Miracle Games User Service Agreement."

 

Miracle Games Platform Privacy Policy (Applicable to Children)

Last updated: March 12, 2024

For minors under the age of fourteen ("children"), the collection and processing of their personal information will comply with the provisions of the "Miracle Games Platform Privacy Policy" and the following terms. If there is any inconsistency between the following terms and the "Miracle Games Platform Privacy Policy," the provisions of the following terms shall prevail:

1. Our child personal information protection officer can be contacted at 86-010-85895781. Guardians can actively contact us through this contact method to exercise the rights granted to guardians by the following terms.

2. Before collecting, using, transferring, or disclosing children's personal information, we will notify the child's guardian in advance through the contact information provided by the guardian when the child's account was registered. We will only collect, use, transfer, and disclose children's information after obtaining their consent.

3. Upon receiving the above notification, the guardian can refuse. If the guardian refuses our collection, use, transfer, and disclosure of children's personal information as per the "Miracle Games Platform Privacy Policy," we will not collect, use, transfer, or disclose the child's information. However, this may mean that the child cannot fully use some functions of our product. If the information the guardian refuses us to use is essential information required to operate our product ( mobile device number, device identification code ), the child will be unable to use our product at all.

4. Our personnel accessing children's personal information must be approved by the child personal information protection officer or their authorized manager, with access recorded and technical measures taken to prevent illegal copying or downloading of children's personal information.

5. The child's guardian represents the child in exercising all rights of the child under the "Miracle Games Platform Privacy Policy," including accessing, controlling, deleting the child's personal information, changing the scope of consent for the child's information, and canceling the child's account on the platform.

6. The guardian can withdraw their authorization for us to collect, use, transfer, and disclose the child's personal information. However, this may mean that the child cannot fully use some functions of our product. If the information for which the guardian withdraws authorization is essential information required to operate our product ( mobile device number , device identification code), the child will be unable to use our product at all.

7. When we transfer children's personal information to a third party, we will conduct a security assessment ourselves or entrust a third-party institution to do so.

8. If we cease to operate a product or service, we will immediately stop collecting children's personal information, delete the personal information of children we hold, and timely notify the child's guardian of the cessation of operation.